shipping policy
Overview
This Shipping Policy outlines how LaShadé Designs LLC ("the Company," "we," "our," or "us") manages the delivery of products purchased via our website, lashadedesigns.com. By placing an order, the customer ("you" or "the User") agrees to all terms stated here.
How We Ship
All LaShadé pieces are handcrafted in Nigeria. Orders are fulfilled from our Nigeria location and our United States location depending on product availability and your delivery region. Production time applies before dispatch.
_________________________________________
Ready to Wear — In Stock
Our Ready to Wear collection is available in standard sizes (XS through XXL, One Size). In-stock pieces ship within 3–5 business days. Items with a length selection (Petite, Average, Tall, or Custom Fit) require an additional 3–5 business days for production before dispatch. This applies to all dresses, jumpsuits, and bottoms that include a length option.
Ready to Wear — Made to Order
Some sizes within our Ready to Wear collection are produced on demand and will appear on the product page with a "Made to Order" button. These sizes are not currently in stock but can be produced depending on fabric availability. To request a Made to Order size, click "Request This Size" on the product page and complete the short form. No payment is taken at the time of request. We will review your request and confirm fabric availability, your production timeline, and payment details within 48 hours. Once payment is received and confirmed, production begins. Processing time for Made to Order pieces is confirmed personally based on current production capacity.
Ready to Wear — Custom Fit
Our Custom Fit option allows you to order any piece from the Ready to Wear collection in your exact measurements. Select "Custom Fit" as your size and enter your Waist to Hem or Neck to Hem measurement in inches in the field provided at checkout. Processing time is 5- 10 business days depending on the complexity of the garment and current production schedule. Your exact timeline will be confirmed before payment is taken.
Bespoke Orders
Fully custom garments designed from scratch based on your measurements, preferences, and creative direction. Processing time is 4–12 weeks depending on the complexity of the garment and current production schedule. Your exact timeline will be confirmed before production begins. This category includes our Couture Gown collection and all fully original designs. Bespoke and Couture orders begin with a consultation — contact us at customercare@lashadedesigns.com to begin the process.
_________________________________________
Processing time is separate from delivery time. Delivery begins after your piece has been completed and dispatched.
United States
Complimentary shipping on all US orders. Delivery via standard courier — estimated 3–5 business days after dispatch. A tracking number will be sent by email once dispatched. US orders are fulfilled from our United States location where stock is available, or from Abuja via DHL international for Custom Fit and Bespoke pieces.
Nigeria
Order ships via courier — estimated 3–8 business days. Shipping rates are displayed at checkout.
International
International shipping is available on request. Rates and timelines will be confirmed at the time of your request. Contact customercare@lashadedesigns.com for international shipping enquiries.
_________________________________________
For all Made to Order, Custom Fit, and Bespoke pieces, the following process applies:
Customer submits a request via the product page by clicking "Request This Size" or contacts us directly at customercare@lashadedesigns.com for Bespoke enquiries.
LaShadé reviews the request and confirms fabric availability, production timeline, and pricing within 48 hours.
A secure payment link is sent directly to the customer by email.
Production begins once payment is received and confirmed.
Customer receives regular updates throughout the production process.
Tracking details are sent once the piece is dispatched.
If payment is not received within 48 hours of confirmation, the request is released.
________________________________________
United States: Complimentary
Nigeria: Rates displayed at checkout depending on location
International: Confirmed at time of order — contact customercare@lashadedesigns.com
_________________________________________
International orders outside the United States may be subject to customs fees, import duties, or taxes determined by the destination country. These charges are not included in product prices or shipping fees and are the responsibility of the recipient. Customs policies vary widely — please contact your local customs office for details before placing an international order.
_________________________________________
Please ensure your delivery address is complete and accurate before submitting your order. LaShadé is not responsible for delays or losses resulting from incorrect or incomplete addresses. Address changes cannot be guaranteed after an order has been confirmed and production has begun.
_________________________________________
All dispatched orders include tracking details sent via email. LaShadé is not liable for packages marked as delivered by the carrier but reported missing after confirmed delivery. For any delivery concerns please contact us at customercare@lashadedesigns.com and we will assist in following up with the carrier.
_________________________________________
If a package is returned due to an incorrect address, failure to receive delivery, or non-payment of customs fees — the customer is responsible for re-shipment fees and any return charges billed by the carrier. Returned packages are held for 14 business days before being considered abandoned.
_________________________________________
Risk of loss transfers to the customer once the package is handed over to the carrier and tracking is confirmed.
_________________________________________
LaShadé is not responsible for delays caused by customs inspections, weather conditions, carrier delays, global disruptions, strikes, or political events. We will support you in following up with the carrier where possible and will keep you informed throughout.
_________________________________________
Modifications to This Policy LaShadé may update this policy at any time to reflect changes in our operations. The latest version will always appear on this page. It is the customer's responsibility to review this policy periodically.
For all shipping enquiries:
customercare@lashadedesigns.com
www.lashadedesigns.com
Receive special offers and first look at new products.
Your cart is currently empty.
