GETTING THE PERFECT FIT

Here at LaShadé Designs, your happiness comes first. If you aren’t satisfied with the fit or feel of your custom garment, please contact us — we are happy to help in any way that we can! Our goods are processed according to the measurements you provide us in your Measuring Profile.

Please carefully review the instructions in our measurement video and double-check your measurements before submitting for the most accurate fit. While not required, a professional measurement session with us, a tailor or a helping hand while taking your own measurement is recommended.

RETURN AND EXCHANGE POLICY

Because all of our goods are made to order, we cannot accept returns or exchanges. This includes all of our custom-made garments and any other products sold by LaShadé Designs. Please see “Getting The Perfect Fit” (above) for advice on how to ensure you’re satisfied with your product before submitting an order.

SHIPPING AND DELIVERY

How long will it take to receive my order?
Once you complete your order, and provided your measurements, we’ll have an order on its way to your door in 10-15 business days.

How will my order be shipped?
Our shipping partner UPS is committed to providing top-quality service for your package. We’ll email you the tracking information.

How do I change my shipping address?
Send us an email to info@lashadedesigns.com, within 24hrs after placing your order

Can I rush my order?
We can expedite your order for an extra fee. Please contact info@lashadedesigns.com for more information

Do you provide tracking info for packages?
Yes, every package will have a tracking number. Once the payment is accepted you will receive an email confirmation of your order. Once your item(s) is shipped you will be notified by email with your tracking number.

FAQ

What if my order is the wrong size?
If your item differs more than 2 in. from the size specifications made in your Measurement Profile, we will reimburse you for up to 20% of the cost of local tailoring services, OR you may send us your garment for free alterations. You will need to prepay the cost of return shipping, which we will reimburse up to $30 upon receipt of your garment.

What if my order differs in color from the photograph?
Color representation varies by computer screen, so you may witness slight deviations between your garment and the photograph. We cannot accept returns or exchanges in the event that the color of your garment is not as expected.

What if my order is defective, damage or mis-shipped?
If your order is defective, damage or mis-shipped in any way, please report the issue within three days to be eligible for a replacement or full refund. Send credible photographs or screenshots of the problem and include your order number. You will be required to pay for shipping, and reimbursed upon receipt of the garment. Defective, damaged or mis-shipped items reported in the proper manner and time frame will be
refunded in full or replaced.

Where is your head office?
LaShadé Designs is located in Atlanta, GA.

TERMS OF SERVICE

The LaShadé Designs Terms of Service is a legally binding agreement between you (“you” and “your”) and LaShadé Designs (“LaShadé Designs,” “LaShade,” “we,” “us”). By using our website (“www.lashadedesigns.com”) and/or services, you are indicating that you have read these terms of service and our privacy policy (collectively referred to as “the agreement”), and consent to be bound by all terms and conditions of the agreement.

Age Restrictions
Any use or access of our website and/or services by users under the age of 13 is prohibited without parental permission. If you are under the age of 13 and use our services, you are agreeing that you have obtained parental permission prior to use and access of our website.

Statement of Liability
You expressly agree and understand that: Neither LaShadé Designs, nor any of our employees, partners, content authors or other users, will be held liable for any damages or loss of any kind incurred while using our services. LaShadé Designs will take reasonable measures to protect any data or personal information submitted to us. However, you agree that use of our website and/or services is at your sole risk and that, to the maximum amount permitted by law, LaShadé Designs disclaims any and all liability to you for any loss or liability relating to your information in any way.

Data Protection
LaShadé Designs may collect certain information about you from its registration and online ordering processes. Our use of this data is governed under our Privacy Policy.

Intellectual Property
Any content, including but not limited to text, photographs and original design work, featured on LaShadé Designs is subject to copyright law. LaShadé Designs maintains full ownership of any work posted on this website. By using our website, you agree not to copy, reproduce or commercially exploit any of our work in full or in part.

Payment
Our site may collect payment information from you to process your online order. Prices are quoted in U.S. Dollars. Payment information is required before your order can be processed, and before you may receive products or services from LaShadé Designs. We retain the right to refuse any payment for any reason. We cannot guarantee that a particular product or service will always be available.

Returns & Exchanges
As a customer of LaShadé Designs, you agree to be governed by the Return & Exchange policy as outlined on our website.

Termination
You retain the right to stop using our services at any time. We also reserve the right to suspend or end services at any time, and without notice, for reasons including but not limited to:

  1. You breach the terms of this agreement
  2. You act in a way that does not align with the values of our company
  3. You act in a way that could cause us or other users harm

Modifications
We reserve the right to periodically modify these Terms of Service. We agree to promptly notify you of any changes to our Terms of Service. Any changes outlined in our message will take effect no less than 30 days from the time of notification.

PRIVACY POLICY

We are LaShadé Designs. This is our Privacy Policy, which explains how we collect, use and store your information and keep it safe in relation to services offered through our website (www.lashadedesigns.com). Your personal information is information that used alone or by itself can be used to identify you. We are committed to keeping this information safe in accordance with applicable data protection laws.

Data We Collect
If you choose to become a customer of LaShadé Designs, we may collect the following personal information through our website:

  • Your full name
  • Your street address
  • Your state, country and/or zip code
  • Your email address
  • Your phone number
  • Your payment information, including credit card number and expiration date

Some of this information may be optional, meaning you can choose whether or not you want to provide it to us. Other information is required to fulfill your order of our goods or services. You will always be asked before we collect your personal information.

How We Use Your Data
Any data collected by our website will be used solely to fulfill your order, and will not be sold or distributed to any third parties in any way. We will never share your information without your protection.

How We Protect Your Data
Information you submit on our website is secure and confidential. Only authorized users may access your personal information. However, no method of data transmission over the Internet is 100% secure. While we strive to protect your personal information by commercially acceptable means, we cannot guarantee its absolute security.

Your Rights
You have the right to be informed about what data we collect from you and to request your personal information from us at any time. Proof of Identification may be required to protect your information. If any data is inaccurate or incomplete, you have the right to alter or rectify your personal information in any way, at any time.

Notification of Changes
We keep our Privacy Policy under regular review and may update it periodically to uphold the standards of law. Any updates will be placed on this webpage. This Privacy Policy was last updated September 3, 2019.

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