Our main focus is to make a unique and comfortable wardrobe accessible to you, that fits you perfectly. Each garment is tailored to fit YOU, just the way your are. The process begins by you selecting your favorite designs, look at which measurements are needed for the garment, determine your measurements. You can take your measurements by yourself or simply get a friend to help you out. Double check them and send them to us.

With both our video and written instructions, we will make this experience easy for you. Once this is complete, your job is done. Yay! Now you can sit back and let us take care of creating your made- to measure garment. We are taking pride and are beyond passionate about each garment we create. For this reason, the process takes between 10 to 15 business days and then will be delivered to your preferred address.

We do not offer refunds or exchanges. Every garment has been made specifically for you. Store credit is available upon certain circumstances. Any deposits made are NON-refundable. If you receive an item that is damaged or incorrect , please notify us via email ( info@lashadedesigns.com ) within 5 business days of receiving your order. Please keep all tags attached, the original box and packaging materials.

How long will it take to receive my order?

Once you complete your order, and provided your measurements, it will
be sent out within 10- 15 business days

How will my order be shipped?

Our shipping partner UPS is committed to providing top-quality service for your package. We will email you the tracking information.

How much is shipping?

It’s free on orders over $300. Otherwise, we offer $7 flat rate for shipping. You may also make alternative shipping arrangements at your own preferred cost or speed and inform us.

How do I change my shipping address?

Send us an email to: customerservice@lashadedesigns.com, within 3
business days of placing your order.

Can I rush my order?

We can expedite your order for an extra fee. Please contact info@lashadedesigns.com

Where is your head office?

LaShadé Designs is located in Atlanta, GA, USA

What forms of payment do you accept?

We currently accepts Visa, MasterCard, American Express and Discover
credit cards, as well as PayPal payments.

Do you provide tracking info for packages?

Yes, every package will have a tracking number. Once the payment is received, you will receive an email confirmation of your order. Once your item(s) is shipped, you will be notified by email with your tracking number.

What do I do if I never receive my package?

Your tracking number will provide a date of delivery. If it is not received by then, please contact whichever carrier is provided in “Your order has shipped” email. Please note we are not responsible for any delays the shipping carrier may have. However we will help you resolve any issues.

Do you ship to other countries?
Yes. Please contact us via email info@lashadedesigns.com or on the CONTACT page.

How can I leave a review on a previously purchased item(s)?
After 2-3 weeks, you will be contacted by a company called Yotpo. They handle all our reviews, and make sure the reviews are written by either verified buyers or verified reviewers. Only verified buyers can receive the 20% discount
on future purchases. Once a review left by you is published, you will receive a code from Yotpo. Please check your spam inbox, because sometimes it may land in there.

Can I find LaShadé Designs pieces anywhere else?
Stores will be added to this list soon!

I am interested in working for or with LaShadé Designs. Where can I apply/ get in contact?
Please contact info@lashadedesigns.com

What are your business hours?
Monday-Friday from 9am – 6pm EST